Modern Phone Systems Built for Hotels.
Your guests expect working phones, instant wake-up calls, and a professional front desk experience. Federal law requires direct 911 dialing and room-level location data. DHE is a dedicated hotel phone system that handles all of it — wake-up calls, housekeeping codes, PMS integration, and full Kari's Law and RAY BAUM's Act compliance — without the cost and complexity of legacy PBX systems.
Problems Hotel Owners Face Every Day
911 Compliance Risk
Kari's Law and RAY BAUM's Act require direct 911 dialing and room-level location data. Non-compliant systems put guests at risk and expose you to liability.
Outdated PBX Systems
Legacy systems like Comxchange and Mitel are expensive to maintain, parts are hard to find, and vendors charge a fortune for every service call.
Missed Wake-Up Calls
Front desk staff manually calling rooms at 5 AM is unreliable. Missed wake-ups mean missed flights and angry guests leaving bad reviews.
Vendor Lock-In
Long-term contracts, proprietary hardware, and per-room licensing fees that scale with your property. Adding rooms means calling the vendor and waiting.
Everything a Hotel Phone System Needs
DHE is purpose-built for hospitality. Every feature your property needs is included — no add-ons, no per-room fees, no surprise charges.
Automated Wake-Up Calls
Guests schedule their own wake-up calls from the room phone. The system calls at the scheduled time and retries up to three times if unanswered. No front desk intervention needed.
Housekeeping Codes
Housekeepers update room status directly from the room phone using star codes. Clean, dirty, inspected, maintenance — updated in real time without a radio call to the front desk.
Check-In / Check-Out
When a guest checks out, the room phone is automatically reset — voicemail cleared, wake-up calls cancelled, DND turned off, call permissions restored to default. No manual cleanup.
PMS Integration
Connects to your property management system through industry-standard FIAS protocol. Supports Opera, Protel, RoomMaster, and others. Check-ins and check-outs flow automatically between systems.
Speed Dial Services
Guests dial 0 for the front desk, 1 for room service, 2 for housekeeping, 3 for concierge. Simple, intuitive, no instruction card needed. Fully customizable per property.
Room Voicemail & MWI
Each room has its own voicemail box. When a message is waiting, the phone's message light turns on. Voicemail is automatically cleared at checkout.
Call Accounting
Every call is logged with room number, destination, duration, and cost. Generate call reports per room, per guest, or per date range. Ready for guest folio billing integration.
Do Not Disturb
Guests toggle DND from their room phone. Incoming calls go straight to voicemail. Front desk can see DND status for every room at a glance.
IVR Auto-Attendant
Incoming calls are greeted professionally and routed automatically. Callers can dial by room number or choose from a menu. Reduces front desk call volume.
Federal Compliance Built In
Hotels are required by federal law to meet specific 911 dialing and location requirements. Non-compliance is not just a fine — it is a life-safety risk. DHE is compliant out of the box.
Kari's Law Compliance
- ✓ Guests dial 911 directly — no 9 prefix, no outside line required
- ✓ Front desk is automatically notified when any room dials 911
- ✓ Dialing 9-911 is automatically redirected to 911 — no busy signal, no error
- ✓ No configuration needed — enabled by default on every room phone
RAY BAUM's Act Compliance
- ✓ Room-level location data sent with every 911 call
- ✓ First responders see the specific room number, not just the hotel address
- ✓ Per-room caller ID with dispatchable location information
- ✓ Dynamic location routing through our carrier integration
Why Hotels Switch to DHE
Legacy PBX Systems
- ✗ $10,000 - $50,000+ upfront hardware costs
- ✗ Per-room licensing fees that scale with property size
- ✗ Expensive vendor service calls for every change
- ✗ End-of-life hardware with no replacement parts
- ✗ Often not Kari's Law or RAY BAUM's Act compliant
- ✗ Multi-year contracts with early termination fees
DiaVoice Hospitality Edition
- ✓ No upfront hardware costs — we provide the system
- ✓ Simple monthly pricing based on property size
- ✓ Changes made remotely — no service calls needed
- ✓ Modern cloud infrastructure with redundancy
- ✓ Kari's Law and RAY BAUM's Act compliant out of the box
- ✓ Month-to-month — no long-term contracts
Also Included
Call Recording
Record inbound and outbound calls automatically. Toggle recording on or off per call. Stored securely with access controls.
Conference Rooms
Dedicated conference bridge numbers for meetings. Supports up to 50 participants. No third-party service needed.
Call Permissions
Control outbound dialing per room — restricted, local only, domestic, or international. Front desk sets permissions at check-in.
Music on Hold
Professional hotel lobby music for callers on hold. Upload your own audio or use our included music library.
Call Pickup
Front desk staff can pick up ringing calls from any phone using star codes. No call goes unanswered during busy check-in times.
Failover Trunking
Redundant SIP trunks ensure calls keep flowing even if one carrier has an outage. Failover happens automatically with no manual intervention.
"We were on a Comxchange system that was 15 years old. Parts were impossible to find and every service call cost us hundreds. DHE gave us a modern system with wake-up calls, housekeeping codes, and 911 compliance — all for less than we were paying in maintenance alone."
Custom-Quoted for Your Property
Every hotel is different. DHE pricing is based on your property size, room count, and integration requirements. No per-room licensing fees. No long-term contracts. No surprise charges.
Your own private PBX system
We handle everything for you
Kari's Law + RAY BAUM's Act
No obligation. No pressure. We will assess your property and provide a transparent quote.
Hotel Phone System FAQ
What is Kari's Law and does my hotel need to comply?▾
Kari's Law is a federal law requiring that any multi-line telephone system allow guests to dial 911 directly without dialing 9 or any other prefix first. It also requires that the front desk be notified when a 911 call is made. All hotels in the United States must comply. DHE is fully compliant out of the box.
What is RAY BAUM's Act and how does it affect hotels?▾
RAY BAUM's Act requires that 911 calls from multi-line phone systems provide dispatchable location information — meaning the specific room number, not just the hotel address. DHE sends room-level location data with every 911 call so first responders know exactly where to go.
Can DHE integrate with our property management system?▾
Yes. DHE includes a PMS adapter layer supporting industry-standard protocols including FIAS for systems like Opera, Protel, and RoomMaster. When a guest checks in or out through your PMS, the room phone is automatically configured.
How do wake-up calls work?▾
Guests schedule their own wake-up calls by dialing a star code from their room phone. The system calls the room at the scheduled time and plays a greeting. If the guest does not answer, the system retries automatically up to three times at five-minute intervals.
Can we keep our existing phone number?▾
Absolutely. We port your existing hotel phone numbers with zero downtime. Your guests and vendors will not notice any change.
How much does DHE cost?▾
DHE is custom-quoted based on your property size, room count, and integration requirements. Contact us for a free consultation and quote. There are no long-term contracts.
Learn More About Hotel Phone Systems
Kari's Law and RAY BAUM's Act: What Every Hotel Owner Must Know
Federal requirements for direct 911 dialing and room-level location data in hotels.
Read article →How Much Does a Hotel Phone System Cost in 2026?
Cost breakdown comparing traditional PBX versus cloud-hosted options for hotels.
Read article →Ready to Modernize Your Hotel Phone System?
Dedicated PBX, full compliance, and every hospitality feature included. No contracts.