Privacy Policy
Effective Date: January 1, 2014 | Last Updated: January 1, 2026
Information We Collect
Call and Communication Data
- Voice recordings during AI-assisted calls
- Voicemail recordings and AI-generated transcriptions
- Caller identification information and phone numbers
- Call duration, timing, and routing data
- Email addresses for notification delivery
Account Information
- Business contact details and billing information
- Service configuration and preferences
- Usage statistics and call volume data
How We Use Your Information
- AI Call Processing: Analyze voice data to understand caller intent and provide intelligent call routing
- Voicemail Services: Transcribe audio messages and deliver via email notifications
- Service Operations: Route calls to designated numbers, manage accounts, and process billing
- Service Improvement: Analyze usage patterns to enhance platform performance and features
Data Storage and Security
- Self-Hosted Platform: Your data is stored on our secure, dedicated servers
- Encryption: All data encrypted during transmission and storage
- Limited Third-Party Services: We use Groq for AI processing and VoIP Innovations for telephony services
- Access Controls: Strict access limitations to authorized personnel only
Your Rights
- Access: Request copies of your stored data
- Deletion: Request removal of your information
- Control: Modify service settings and data retention preferences
- Portability: Export your data in standard formats
Data Sharing
We do not sell customer data. Information may only be shared with essential service providers or as required by law.
Contact Us
Questions about this policy? Contact us at [email protected] or 256-724-3101.