Phone & Fax Built for Medical Offices.
Your front desk is overwhelmed. Patients are on hold. Fax machines are jamming. After-hours calls go nowhere. DiaVoice gives you HIPAA-friendly eFax, a modern multi-line phone system, and AI after-hours answering — so your staff can focus on patients, not phone problems.
HIPAA Friendly
Secure fax, phone, and AI answering for healthcare
Challenges Every Medical Office Faces
Fax Compliance Headaches
Fax machines in shared areas are a HIPAA risk. Paper jams, lost faxes, and no audit trail make compliance difficult.
Patients on Hold
Front desk staff juggling check-ins, scheduling, and phone calls. Patients wait on hold, hang up, and leave bad reviews.
After-Hours Calls
Patients call after 5 PM and get voicemail. Urgent questions go unanswered until the next morning. Calls to the on-call provider get lost.
Expensive Outdated Systems
Legacy phone systems cost a fortune to maintain. Adding a line means calling a vendor and waiting days. Fax machines burn through toner and paper.
How DiaVoice Solves It
HIPAA-Friendly eFax
Ditch the fax machine. Send and receive faxes from your computer or phone. Documents are transmitted securely and stored with access controls. No more paper jams, no more faxes sitting in a tray for anyone to see. Full audit trail of every fax sent and received.
Included with DiaPBX
Multi-Line Office Phone
Cloud phone system designed for busy offices. Multiple lines, auto-attendant IVR ("Press 1 for appointments, 2 for pharmacy..."), call queues so patients are never just dumped to voicemail, voicemail-to-email, and hold music. Add or remove lines in minutes.
Starting at $20/mo
After-Hours AI Answering
When the office closes, DiaVoice AI takes over. It answers every call with your practice name, provides office hours and directions, takes messages for non-urgent requests, and can route truly urgent calls to the on-call provider. Patients feel taken care of 24/7.
Starting at $15/mo
Features for Healthcare Offices
Secure eFax
Send and receive faxes digitally with encryption and access controls. Eliminate paper fax machines and the compliance risks they create.
Auto-Attendant IVR
"Press 1 for appointments, 2 for prescription refills, 3 for billing." Route patients to the right department without tying up your front desk.
Call Queues
When all lines are busy, patients wait in queue with hold music instead of getting a busy signal or voicemail. They know they will be helped.
Voicemail to Email
Voicemails are delivered to email as audio attachments so staff can listen and respond without being tied to a desk phone.
On-Call Routing
After-hours calls can be routed to the on-call provider by time of day, day of week, or caller input. Configurable schedules for rotating on-call duty.
Call Recording
Record calls for quality assurance and dispute resolution. Recordings are stored securely and accessible only to authorized users.
"We replaced our fax machine and old phone system with DiaVoice. The eFax alone was worth it — no more paper jams, no more compliance worries. And our patients love that someone always answers, even after hours."
Complete Medical Office Solution
DiaPBX phone system
AI after-hours answering
DiaFax eFax service
No contracts. No setup fees. Month-to-month billing.
Get a QuoteHealthcare Phone & Fax FAQ
Is DiaFax HIPAA friendly?▾
Yes. DiaFax transmits documents securely over encrypted channels. Faxes are stored with access restricted to authorized users only. No shared fax machine in the hallway. Full audit trail of every fax sent and received.
Can the AI answering service handle patient calls after hours?▾
Yes. DiaVoice AI answers calls 24/7 with a professional greeting customized for your practice. It provides office hours, directions, and general information. For urgent matters, it takes a message and notifies you immediately or routes to the on-call provider.
Can we keep our existing phone and fax numbers?▾
Absolutely. We port your existing phone and fax numbers. The process takes 7-10 business days with zero downtime. Your patients will not notice any change.
How many phone lines do we need?▾
DiaPBX is cloud-based so there is no hard line limit. Typically a medical office needs one extension per staff member who answers phones, plus lines for departments. We help you plan the right setup during onboarding.
Modernize Your Medical Office Communications
HIPAA-friendly fax, professional phone system, and AI after-hours answering. No contracts.