DiaVoice vs Grasshopper
These are two very different products. Grasshopper forwards calls to your cell phone. DiaVoice is a full business phone system. Here is what that means for your business.
The Fundamental Difference
Grasshopper gives you a business phone number. DiaVoice gives you a business phone system.
Grasshopper routes calls to your personal cell phone. DiaVoice gives you actual extensions, desk phones, voicemail boxes, IVR menus, call recording, ring groups, conference rooms, and an AI receptionist. They solve different problems at different stages of business growth.
DiaVoice (Full PBX)
- ✓ Real phone extensions for each employee
- ✓ Desk phones + softphone app
- ✓ IVR / Auto Attendant
- ✓ Call recording & searchable logs
- ✓ Ring groups & call queues
- ✓ Conference rooms
- ✓ Built-in AI receptionist option
- ✓ Paging system (DiaPage)
Grasshopper (Call Forwarding)
- • Virtual phone number
- • Forwards calls to your cell phone
- • Basic voicemail
- • Business texting (+ $1.50/mo SMS fee)
- ✗ No real extensions (Solo plan)
- ✗ No desk phone support
- ✗ No call recording
- ✗ No AI, no IVR, no analytics, no API
Feature-by-Feature Comparison
| Feature | DiaVoice | Grasshopper |
|---|---|---|
| Type of system | Full Cloud PBX | Virtual number / forwarding |
| Starting price | $20/user/mo | $14/mo (True Solo: 1 number, 1 ext, 1 user) |
| Mid-tier price | $20/user/mo (same price, all features) | $25/mo (Solo Plus: 1 number, 3 ext) |
| Business tier | $20/user/mo (still the same) | $55/mo (4 numbers, unlimited ext) |
| Extra phone numbers | Included | $9/mo each |
| Contract required | No | No |
| Real phone extensions | ✓ Unlimited | 1 on Solo / 3 on Solo Plus |
| Desk phone support | ✓ | ✗ |
| Softphone app | ✓ DiaVoice Go | ✓ Mobile app |
| Voicemail | ✓ Per-extension | ✓ Basic |
| IVR / Auto Attendant | ✓ Full IVR | Basic greeting only — no real IVR |
| Call recording | ✓ | ✗ |
| Call analytics | ✓ | ✗ |
| Ring groups | ✓ | ✗ |
| Call queues | ✓ | ✗ |
| Conference rooms | ✓ | ✗ |
| AI receptionist | ✓ Built-in | ✗ |
| Integrations / API | ✓ | ✗ None |
| International calling | ✓ | Requires $500 deposit |
| Business texting | Coming soon | ✓ (+ $1.50/mo SMS fee) |
| Cloud fax | ✓ DiaFax | Virtual fax (limited) |
| Best for | Growing businesses with teams | Solo operators / side hustles |
Pricing in Context
Yes, Grasshopper is cheaper on paper. Their True Solo plan is $14/month — but it gives you just 1 phone number, 1 extension, and 1 user. That is call forwarding for one person. Their Solo Plus at $25/month adds 3 extensions. Need more numbers? That is $9/month each. SMS registration costs an extra $1.50/month. International calling requires a $500 deposit.
DiaVoice at $20/user/month gives you an actual business phone system: individual extensions for each employee, desk phones, voicemail boxes, IVR menus, call recording, ring groups, conference rooms, paging, and an optional AI receptionist. These are not comparable products at different price points — they are different categories entirely.
Grasshopper also offers zero AI features, zero call analytics, zero integrations, and zero API access. There is no IVR beyond a basic auto-attendant greeting.
If you are a solo operator who just needs a business number on your cell phone, Grasshopper might be the right fit. If you have a team — even a small one — and need real phone system features, DiaVoice at $20/user/month is what you are looking for.
Why Businesses Outgrow Grasshopper
They Hired Their First Employee
Once you have more than one person answering calls, you need real extensions, not just a number that rings everyone's cell phone. DiaVoice gives each team member their own extension, voicemail, and phone.
They Need to Look Professional
An IVR menu, hold music, call recording, and a dedicated AI receptionist make your 5-person team sound like a 50-person operation. Grasshopper cannot do that — no real IVR, no analytics, no integrations.
They Missed Important Calls
Without proper call routing, ring groups, or queues, calls fall through the cracks. DiaVoice ensures every call reaches the right person or is handled by AI.
They Need Call Records
For training, compliance, and dispute resolution, call recording is essential. Grasshopper does not record calls. DiaVoice records every call with searchable logs.
Frequently Asked Questions
Is Grasshopper a real phone system?▾
Grasshopper is a virtual phone number service that forwards calls to your existing phones. It is not a full PBX — it does not provide desk phone extensions, call recording, ring groups, conference rooms, call analytics, integrations, or any AI features. It is best suited for solopreneurs who just need a business number on their cell phone.
Why is DiaVoice more expensive than Grasshopper?▾
Because DiaVoice is a completely different product. Grasshopper's True Solo plan ($14/mo) gives you 1 number, 1 extension, and 1 user — just call forwarding. Their Solo Plus ($25/mo) gives you 3 extensions but still no recording, no IVR, no analytics, and no integrations. Extra numbers cost $9/mo each, SMS registration is $1.50/mo extra, and international calling requires a $500 deposit. DiaVoice at $20/user/month is a full business phone system with everything included plus an optional AI receptionist.
Can I switch from Grasshopper and keep my number?▾
Yes. We port your Grasshopper numbers to DiaVoice. The process takes 7-10 business days. Once ported, your number rings on your new DiaVoice system with full PBX features.
Ready for a Real Phone System?
Upgrade from call forwarding to a full business PBX. We handle the migration and port your numbers.