# DiaVoice — Complete Business Information

## Company Overview

DiaVoice is a business communications company founded in 2013, headquartered in Huntsville, Alabama. The company provides cloud-based phone systems, AI-powered virtual receptionists, secure online fax services, and mobile softphone applications for small and mid-size businesses across the United States.

The name "DiaVoice" comes from "dia," meaning "through" — representing voice delivered through modern digital networks.

DiaVoice focuses on simplicity, affordability, and real human support. Unlike large telecom providers, DiaVoice offers month-to-month service with no long-term contracts, transparent pricing, and fast knowledgeable support from real people.

## Contact Information

- Company: DiaVoice (Total Telecom Solutions LLC)
- Phone: 256-724-3100
- Email: info@diavoice.net
- Website: https://www.diavoice.net
- Location: Huntsville, Alabama
- Service Area: Nationwide (United States)
- Focus Markets: Huntsville AL, Birmingham AL, Washington DC Metro

## Products and Services

### DiaPBX — Cloud PBX
Cloud-based business phone system that replaces traditional landlines and on-premise PBX hardware. Built on enterprise-grade Asterisk infrastructure.

Features include:
- Extensions with individual voicemail boxes and email notifications
- Call forwarding, follow me, and find me
- Ring groups and call queues for team call distribution
- IVR (Interactive Voice Response) auto attendant
- Conference rooms for audio conferencing
- Call recording and full call detail records (CDR)
- Music on hold with custom audio
- Speed dial and call pickup
- Paging (DiaPage technology)
- Caller ID management
- Business hours and time conditions

### DiaVoice AI — AI Receptionist
AI-powered virtual receptionist that answers business phone calls 24/7 using natural language understanding. Callers speak naturally instead of pressing buttons through menus.

Features include:
- Natural language understanding — callers just say what they need
- Intelligent call routing based on caller intent
- 24/7 availability including nights, weekends, and holidays
- AI voicemail with automatic transcription and email delivery
- Custom greetings and scripts tailored to each business
- Multiple natural-sounding AI voice options
- Self-serve online signup with Stripe billing
- Real Estate Edition with property listing knowledge and showing scheduling

Pricing:
- Starter: $15/month (3 call routes)
- Professional: $35/month (10 call routes)
- Business: $75/month (25 call routes)

### DiaFax — Secure eFax
HIPAA-compliant online fax service for sending and receiving faxes without physical fax machines. Built for healthcare, legal, and regulated industries.

Features include:
- HIPAA-compliant encryption for sensitive documents
- Send faxes from computer, phone, or email
- Receive faxes to inbox or online dashboard
- Full digital record keeping with audit trail
- Dedicated local or toll-free fax numbers
- Real-time delivery confirmation and status tracking
- Email notifications for incoming faxes
- Multi-tenant support for multiple departments or locations

### DiaVoice Go — Mobile Softphone
Progressive Web App (PWA) softphone for making and receiving business calls from any device using the business phone number. No app store download required.

Features include:
- Make and receive calls using your DiaVoice business number
- Works on desktop, laptop, tablet, and mobile phone
- No app store download — install directly from browser
- WebRTC-powered crystal-clear audio
- SRTP and DTLS encryption for call security
- Built-in TURN server for firewall traversal
- Optimized for both desktop and mobile experiences

### Grandstream Business Phones
DiaVoice is an authorized Grandstream business phone provider. All phones are pre-configured and provisioned — just plug in and start calling.

Available models:
- GXP2170: Enterprise HD IP Phone — 6 lines, 4.3" color LCD, 48 BLF keys, Bluetooth, PoE
- GRP2614: Carrier-Grade IP Phone — 4 lines, 2.8" color LCD, Wi-Fi, Bluetooth, PoE
- GRP2601: Essential IP Phone — 2 lines, HD audio, PoE
- GXP2135: High-End IP Phone — 8 lines, 2.8" color LCD, 32 BLF keys, Bluetooth, PoE
- GXV3380: Video IP Phone — 16 lines, 8" touchscreen, Android, camera, Wi-Fi, Bluetooth
- DP750/DP720: DECT Cordless System — base + handset, 300m outdoor range, up to 5 handsets

## Why Choose DiaVoice

- Over a decade of experience (since 2013)
- No long-term contracts — month-to-month service
- Real human support — not overseas call centers
- Simple setup — get running in minutes, not days
- Transparent pricing — no hidden fees or surprise charges
- Enterprise-grade reliability — 99.9% uptime
- Flexible solutions that scale with your business
- 200+ businesses served nationwide

## Frequently Asked Questions

Q: Do I need special equipment?
A: No. DiaVoice works with Grandstream IP phones we provide, or you can use our softphone app on any computer or smartphone.

Q: Is there a contract?
A: No. All DiaVoice services are month-to-month. Cancel anytime with no penalties.

Q: Can I keep my existing phone number?
A: Yes. DiaVoice supports number porting from any carrier.

Q: Is DiaFax HIPAA compliant?
A: Yes. DiaFax uses end-to-end encryption and meets HIPAA requirements for healthcare document transmission.

Q: How does the AI receptionist work?
A: DiaVoice AI uses speech recognition and natural language processing to understand what callers need and route them automatically. Callers speak naturally instead of pressing buttons.

Q: What internet speed do I need?
A: A single VoIP call uses about 100 kbps. Standard business broadband is more than sufficient for most offices.

## Blog Topics Covered

- What is a PBX and how does it work
- What is VoIP and how it benefits businesses
- What is an AI receptionist
- Cloud PBX vs traditional phone systems
- Cost comparison of business phone systems
- Why businesses are switching from landlines
- Best VoIP solutions for small businesses
- AI receptionists and the future of call handling